Privacy Policy

Effective Date: July 14, 2026

Hillside Plumbing & Drain Cleaning Privacy Policy

Hillside Plumbing & Drain Cleaning (“Hillside Plumbing,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, requesting services, or communicating with us by phone, email, or SMS text message.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.

Information We Collect

We may collect information including:

  • Name

  • Address

  • Email address

  • Mobile phone number

  • Home phone number

  • Service address

  • Billing address

  • Payment information

  • Photos you provide

  • Information regarding plumbing or drain service requests

  • Communications between you and Hillside Plumbing

  • Website usage information

  • IP address

  • Browser information

  • Device information

  • Cookies and analytics information

Providing this information is voluntary, but certain information may be necessary for us to provide requested services.

How We Use Your Information

We use your information to:

  • Schedule appointments

  • Confirm appointments

  • Dispatch technicians

  • Provide plumbing services

  • Process payments

  • Respond to customer inquiries

  • Provide customer support

  • Send invoices

  • Send estimates

  • Complete requested work

  • Improve customer service

  • Improve our website

  • Detect fraud

  • Comply with legal obligations

  • Send requested SMS notifications

  • Send promotional offers if you have opted in

SMS Messaging Program

If you provide your mobile phone number and consent to receive SMS messages, you agree to receive text messages from Hillside Plumbing & Drain Cleaning regarding:

  • Appointment confirmations

  • Appointment reminders

  • Technician arrival notifications

  • Scheduling updates

  • Estimate notifications

  • Invoice notifications

  • Customer support communications

  • Service updates

  • General conversational customer care

  • Promotional offers

  • Discounts

  • Seasonal maintenance reminders

  • Company announcements

Message frequency varies depending on your interaction with our business.

Message and data rates may apply.

Consent to receive text messages is not required to purchase products or services.

SMS Opt-In

Customers may opt in to receive text messages by:

  • Completing a website contact form and checking the SMS consent box

  • Requesting text communication during scheduling

  • Requesting text communication while speaking with our office

  • Providing written consent where applicable

By opting in, you consent to receive SMS messages as described in this Privacy Policy.

SMS Opt-Out

You may opt out at any time by replying:

STOP

to any text message.

After opting out, you will receive one confirmation message and will receive no additional SMS messages unless you opt in again.

SMS Help

For assistance, reply:

HELP

You may also contact us directly:

Phone: (610) 477-5747

Email: office@hs-plumbing.com

Website: https://www.hs-plumbing.com/contact-us

Mobile Information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will never be shared with any third parties under any circumstances.

No mobile information will be sold, rented, transferred, disclosed, or distributed to any outside organization except when required by law or necessary to provide requested services.

Data Sharing

Hillside Plumbing & Drain Cleaning does not sell, rent, trade, lease, transfer, or share customer information with third parties for their marketing purposes.

Customer information may only be shared when necessary to:

  • Process payments

  • Complete requested services

  • Comply with applicable laws

  • Respond to lawful legal requests

  • Protect our legal rights

  • Prevent fraud

Any service providers used by Hillside Plumbing are contractually required to protect customer information.

Data Protection

We implement reasonable administrative, technical, and physical safeguards designed to protect customer information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Alteration

  • Loss

  • Misuse

  • Theft

Although we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

Cookies

Our website may use cookies to:

  • Improve website performance

  • Remember preferences

  • Analyze website traffic

  • Improve customer experience

You may disable cookies through your browser settings.

Third-Party Services

We may use trusted third-party service providers to assist with:

  • Payment processing

  • Website hosting

  • Email communication

  • Appointment scheduling

  • Analytics

These providers are only permitted to use customer information as necessary to perform services for Hillside Plumbing.

Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Your Rights

You may request to:

  • Access your information

  • Correct inaccurate information

  • Delete your information where legally permitted

  • Update your contact information

  • Withdraw marketing consent

  • Opt out of SMS messaging

To exercise these rights, contact us using the information below.

Retention of Information

We retain customer information only as long as reasonably necessary to:

  • Provide requested services

  • Maintain business records

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective immediately upon posting to this page.

Contact Information

If you have any questions regarding this Privacy Policy or SMS communications, please contact:

Hillside Plumbing & Drain Cleaning

Phone: (610) 477-5747

Email: office@hs-plumbing.com

Website: https://www.hs-plumbing.com

Contact Page: https://www.hs-plumbing.com/contact-us

SMS Terms & Conditions

By providing your mobile number and opting into SMS communications, you agree to receive text messages from Hillside Plumbing & Drain Cleaning.

These messages may include:

  • Appointment reminders

  • Appointment confirmations

  • Technician arrival notifications

  • Customer support messages

  • Scheduling updates

  • Estimate notifications

  • Invoice notifications

  • Promotional offers

  • Discounts

  • Service reminders

Message frequency varies.

Message and data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

Consent is not a condition of purchase.

Mobile opt-in information and SMS consent are never sold, rented, shared, or disclosed to third parties for marketing purposes.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Hillside Plumbing Messaging Terms and Conditions

1. The messaging program consists of standard notifications about customers purchases or relationship with our business, general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, any promotion of your products/services.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at office@hs-plumbing.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.